Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Why didn't I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
ViaBill Support Waiting Times
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
What happens if I miss a payment?
Payments and Billing
Managing your Orders
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
I have a ViaBill account and my order isn’t going through
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
ViaBill Status Page
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
What happens to my personal information?
Why am I being asked to provide my personal information?
Document Upload Guide
Will my information be secure?
Updating Your Business, Personal, and Banking Information
How do I close my account?
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
Order declined by ViaBill
Updated by Team ViaBill
Know Your Customer & Anti-Money Laundering Documentation
Before a payment can be transferred to your bank account, your identity as well as business ownership must be verified.
As a financial institution, ViaBill is required to collect, store and examine this documentation from all of our customers for compliance purposes.
ViaBill will therefore not settle receivables until the required information has been uploaded and approved.
What to upload?
- A copy of a government-issued identification document that bears a photograph for the beneficial owner(s)
- One of the following documents showing the legal existence of the business, such as:
- Certified articles of incorporation
- An unexpired government-issued business license, or certificate of authority
- A partnership agreement, or a trust instrument
- A seller’s permit, business registration certificate, or IRS Tax form (W-9 or EIN)
How to upload?
You can do this by logging in to your MyViaBill account and uploading your documentation in the Documentation tab and clicking on Upload.
You then choose which document type you wish to upload and then select browse to find the file on your device.
Once the documentation has been uploaded, it can take up to five working days before the documentation is approved and any receivables can be paid out.
If you have any further questions or need help accessing your account, please contact firstname.lastname@example.org for assistance.