Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Why didn't I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
Account Updates
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
What happens if I miss a payment?
Payments and Billing
How do I pay off my balance?
When do I make my first payment?
When will I be charged if I miss a payment?
Managing your Orders
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
I have a ViaBill account and my order isn’t going through
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
Merchant Support
General
About ViaBill
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
Managing Orders
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
Account Information
What happens to my personal information?
Why am I being asked to provide my personal information?
Document Upload Guide
Will my information be secure?
Merchant Resources
Integrations
Shopper Support
How do I close my account?
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
Order declined by ViaBill
- All Categories
- Merchant Support
- General
- How do I add ViaBill to my store?
How do I add ViaBill to my store?
Updated
by Team ViaBill
It’s simple. When you partner with ViaBill, we handle everything for you. Our onboarding team will gather the necessary information to install ViaBill on your store, typically within 48 hours.
If you wish to handle the integration by yourself and use one of the ecommerce platforms listed below, you can get started by submitting your information here. We will then send you the information you need to get started.
Ecommerce platforms for self-integrations:
- Prestashop
- WooCommerce
- Magento V1
- Magento V2
Already signed up and have questions? Check out our integrations page.
