Managing Orders

How do I capture an order?

It can vary depending on which e-commerce platform you use. Most platforms show the order with an Approved status that must then be changed to ViaBill Captured. If an order is Approved , that means i…

Team ViaBill
Updated 2 months ago by Team ViaBill

A customer placed an order, what next?

Make sure your order is captured in your ecommerce platform, then fulfill the order as usual. Make sure to capture the order within 7 days of receiving it. If it is not captured in this timeframe, Vi…

Team ViaBill
Updated 2 months ago by Team ViaBill

What if I am out of stock and cannot fulfill an order?

If you cannot fulfill an order your customer has placed, you will need to change the status to Cancelled and notify your customer. If you have already Captured the order, please Refund the order and…

Team ViaBill
Updated 2 months ago by Team ViaBill

When will I be paid for my orders?

On our standard payout system, there is a pending period of up to 5 days between when an order is captured and when it is paid out. Depending on your industry, there are different systems for payouts…

Team ViaBill
Updated 2 months ago by Team ViaBill

Where can I see my orders and payouts?

To see an overview, or detailed information, on your orders, transaction fees, and payouts, you can login to your MyViaBill account and navigate to the Transactions tab.

Team ViaBill
Updated 1 month ago by Team ViaBill

What happens if a shopper returns or cancels an order?

It is your responsibility to manage all communication around orders with your customers. If an order has been successfully returned or canceled, you will need to go to your ecommerce platform and cha…

Team ViaBill
Updated 2 weeks ago by Team ViaBill

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