Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Why didn't I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
ViaBill Support Waiting Times
Account Updates
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
What happens if I miss a payment?
Payments and Billing
Managing your Orders
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
I have a ViaBill account and my order isn’t going through
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
Merchant Support
General
About ViaBill
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
ViaBill Status Page
Managing Orders
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
Account Information
What happens to my personal information?
Why am I being asked to provide my personal information?
KYC Document Upload Guide
Will my information be secure?
Updating Your Business, Personal, and Banking Information
Merchant Resources
Integrations
Shopper Support
How do I close my account?
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
Order declined by ViaBill
- All Categories
- Merchant Support
- Managing Orders
- How do I capture an order?
How do I capture an order?
Updated
by Team ViaBill
It can vary depending on which e-commerce platform you use.
Most platforms show the order with an Approved status that must then be changed to ViaBill Captured.
If an order is Approved, that means it is not yet Captured and must be updated. There is the option to enable the auto-capture feature in your plugin settings so this process will be done automatically.
Take a look at how to do that on Shopify.
On WooCommerce.
And on PrestaShop.
For Magento: Please contact our merchant support team who would be happy to assist you.
All orders must be captured within 7 days of being placed, or it cannot be processed for payout. We recommend capturing orders as the first step in your fulfilment process to ensure this important step is not missed.
If you are not clear how to capture an order, please reach out to our support team and we can give you specific instructions tailored to your e-commerce platform.
