Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
Contact us
ViaBill products
Payments and Billing
What happens if I miss a payment?
How do I pay off my balance?
When do I make my first payment?
Why was my installment charged via ACH?
Account Updates
How do I close my account?
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
Managing your Orders
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
Declined orders
Merchant Support
General
About ViaBill
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
ViaBill Status Page
Managing Orders
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
Account Information
What happens to my personal information?
Why am I being asked to provide my personal information?
KYC Document Upload Guide
Will my information be secure?
Updating Your Business, Personal, and Banking Information
Merchant Resources
Brand Assets - Website Banners
Brand Assets - Social Media
Brand Assets - Email Banners/Images
MyViaBill Merchant Dashboard
Merchant Toolkit
ViaBill PriceTags
Your Traffic Analytics
Promote ViaBill To Your Customers
Integrations
- All Categories
- Merchant Support
- Managing Orders
- What happens if a shopper returns or cancels an order?
What happens if a shopper returns or cancels an order?
Updated
by Team ViaBill
It is your responsibility to manage all communication around orders with your customers. If an order has been successfully returned or canceled, you will need to go to your ecommerce platform and change the status of the order to Refunded/Cancelled to issue the refund to ViaBill, after which ViaBill will issue any necessary refund to the customer.
