Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
Payments and Billing
What happens if I miss a payment?
How do I pay off my balance?
When do I make my first payment?
Why was my installment charged via ACH?
How do I close my account?
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
Managing your Orders
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
ViaBill Status Page
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
What happens to my personal information?
Why am I being asked to provide my personal information?
KYC Document Upload Guide
Will my information be secure?
Updating Your Business, Personal, and Banking Information
Brand Assets - Website Banners
Brand Assets - Social Media
Brand Assets - Email Banners/Images
MyViaBill Merchant Dashboard
Your Traffic Analytics
Promote ViaBill To Your Customers
Our Shop Overview
Updated by Team ViaBill
Get your store advertised on ViaBill’s website!
On our shop overview, we advertise ViaBill’s partnered stores to our ever-growing customer base under the “Where to buy” tab.
Come and check it out here!
If you’re already a partner of ours and would like to be added to our website, send us an email to firstname.lastname@example.org where our dedicated support team is ready to help.
If you’d like to sign-up to have ViaBill added to your online store, follow this link to get started!