Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Why didn't I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
ViaBill Support Waiting Times
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
What happens if I miss a payment?
Payments and Billing
How do I pay off my balance?
When do I make my first payment?
When will I be charged if I miss a payment?
Managing your Orders
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
I have a ViaBill account and my order isn’t going through
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
What happens to my personal information?
Why am I being asked to provide my personal information?
Document Upload Guide
Will my information be secure?
Updating Your Business, Personal, and Banking Information
How do I close my account?
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
Order declined by ViaBill
Updated by Team ViaBill
ViaBill Price Tags
ViaBill's PriceTag is the key to your success as a ViaBill partner. Price Tags show your customers how much to pay per month if they choose to pay with ViaBill.
The moment you enter into a partnership with ViaBill, you will be offered to have ViaBill's Price Tags installed on your webshop. Installing the Price Tag is a fixed part of your webshop's integration with ViaBill.
If you have not yet had ViaBill's PriceTag installed on your webshop, you can contact email@example.com. Here, our skilled onboarding team is ready to guide you through the installation and answer any questions you may have.
ViaBill has a whole new branded look! We've changed our color theme, made updates to our website and the assets we advertise.
To keep up to date with our newly branded image, we're launching our new PriceTags that will be visible on your store from Monday.
Here's an example of the new look!
Don't worry, you don't have to do a thing, the update will change them automatically in your store.
If you have any questions, please contact firstname.lastname@example.org