Order declined by ViaBill

General possible reasons for decline

There could be several reasons why an order could not be approved by ViaBill and therefore declined. Below are some common reasons. You may have insufficient funds on your checking account to be veri…

Jonathan Bate
Updated 3 months ago by Jonathan Bate

ViaBill couldn't verify your identity?

Sometimes you may receive a decline due to our identity verification requirements (Know Your Customer). Typical reasons for this could be that the address does not match what is available on public s…

Jonathan Bate
Updated 3 months ago by Jonathan Bate

Insufficient funds error message

When completing a purchase with ViaBill you may be required to connect your bank account. This is to ensure you have sufficient funds to complete the purchase. If you receive a message regarding insu…

Jonathan Bate
Updated 3 months ago by Jonathan Bate

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