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Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Why didn't I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
ViaBill Support Waiting Times
Account Updates
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
What happens if I miss a payment?
Payments and Billing
How do I pay off my balance?
When do I make my first payment?
When will I be charged if I miss a payment?
Managing your Orders
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
I have a ViaBill account and my order isn’t going through
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
Merchant Support
General
About ViaBill
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
Managing Orders
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
Account Information
What happens to my personal information?
Why am I being asked to provide my personal information?
Document Upload Guide
Will my information be secure?
Updating Your Business, Personal, and Banking Information
Merchant Resources
Integrations
Shopper Support
How do I close my account?
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
Order declined by ViaBill
Order declined by ViaBill
General possible reasons for decline
There could be several reasons why an order could not be approved by ViaBill and therefore declined. Below are some common reasons. You may have insufficient funds on your checking account to be veri…
ViaBill couldn't verify your identity?
Sometimes you may receive a decline due to our identity verification requirements (Know Your Customer). Typical reasons for this could be that the address does not match what is available on public s…
Insufficient funds error message
When completing a purchase with ViaBill you may be required to connect your bank account. This is to ensure you have sufficient funds to complete the purchase. If you receive a message regarding insu…