Declined orders

Why didn't I get approved?

These may be a few reasons why your purchase was not approved with ViaBill. Here are some common reasons. Insufficient funds available on your credit or debit card at the time of purchase – make sure…

Team ViaBill
Updated 1 week ago by Team ViaBill

ViaBill couldn't verify your identity?

Sometimes you may receive a decline due to our identity verification requirements (Know Your Customer). When you checkout with ViaBill, we require a few details such as: Name. Address. Date of Birth.…

Jonathan Bate
Updated 1 week ago by Jonathan Bate

Insufficient funds error message

When completing a purchase with ViaBill you may be required to connect to your bank account. This process is to ensure you have sufficient funds in your account to complete the purchase. In addition…

Jonathan Bate
Updated 1 week ago by Jonathan Bate

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