General possible reasons for decline

Jonathan Bate Updated by Jonathan Bate

There could be several reasons why an order could not be approved by ViaBill and therefore declined. Below are some common reasons.

  • You may have insufficient funds on your checking account to be verified.
  • You may not have the 25% of funds available on the card used to complete the order.
  • You may be using a different email, phone number, or card than the one you signed up with.
  • You may be purchasing above your credit limit.
  • Your identity may not be able to be verified.
  • Your information may be flagged by our fraud protection system. 

*Please note that this list is not exhaustive

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