Why didn't I get approved?

Team ViaBill Updated by Team ViaBill

These may be a few reasons why your purchase was not approved with ViaBill. Here are some common reasons.

  • Insufficient funds available on your credit or debit card at the time of purchase – make sure you have the funds necessary to cover the first installment at the time of checkout on your card.
  • Using a prepaid card – we only accept US issued valid credit and debit cards
  • Order total is too high – when you first sign up, the credit limit is $300. If you are attempting to pay for a purchase that is larger than that, it will not be approved.
  • We may not have been able to verify your identity.
  • Our soft pull credit check may indicate that your score is not high enough to proceed with our service. 
  • You may be using a different email, phone number or card than the one you signed up with.

*Please note that this list is not exhaustive

How did we do?

ViaBill couldn't verify your identity?