Getting to know ViaBill

What is ViaBill?

ViaBill is a payment solution that empowers you to “Buy Now and Pay Later” in simple monthly installments.

Team ViaBill
Updated 5 months ago by Team ViaBill

How does ViaBill work?

When you use ViaBill at checkout, your order will be processed and shipped the same as it would using any other payment method. At the time of checkout, you are charged for the first installment, whi…

Team ViaBill
Updated 1 month ago by Team ViaBill

Will I be charged a fee?

All accounts through ViaBill may be subject to late fees if a payment is not made on time. However, ViaBill does not charge any membership fees for Liberty users for the first 365 days of opening a V…

Team ViaBill
Updated 3 weeks ago by Team ViaBill

Will this affect my credit score?

Using ViaBill will not affect your credit score. ViaBill does pull soft credit checks in order to approve the transaction. Checking your credit score generates a soft inquiry on your credit report. S…

Team ViaBill
Updated 1 month ago by Team ViaBill

How do I sign up for ViaBill?

You can sign up during the checkout process on any one of our merchants’ websites – simply choose ViaBill as your payment method. For the initial sign up we just need your identification details, a c…

Team ViaBill
Updated 4 months ago by Team ViaBill

How do I get approved?

In order to use ViaBill, you must: have a valid email address. be 18 years old or older*. have a valid, verifiable US mobile number. have valid identification. use a US credit/debit card to make a pu…

Team ViaBill
Updated 5 months ago by Team ViaBill

Why didn't I get approved?

These are some of the common reasons * you may not get approved for a purchase to use ViaBill.: Insufficient funds available on your credit or debit card at the time of purchase – make sure you have…

Team ViaBill
Updated 5 months ago by Team ViaBill

Is ViaBill secure?

We believe security is critically important. That’s why ViaBill doesn’t hold your credit card information. Instead, it’s with one of the most secure companies in the world – Stripe. You can find thei…

Team ViaBill
Updated 5 months ago by Team ViaBill

Where can I use ViaBill?

You can check out using ViaBill with any of the merchants we partner with. If you see the ViaBill pricetag next to a product or see the logo when you check out, you can pay for your order using ViaBi…

Team ViaBill
Updated 5 months ago by Team ViaBill

How do I provide feedback to ViaBill?

Here at ViaBill, we are always striving to improve! Your feedback is important to us, and we would love to hear from you. If you have any feedback for us, please reach out to our support team at help…

Team ViaBill
Updated 5 months ago by Team ViaBill

ViaBill Support Waiting Times

Avoid long waiting times when contacting ViaBill support! Take a look at the chart below, this shows you when we are at our busiest and our quietest so you can avoid long waiting times in a queue. Ou…

Jonathan Bate
Updated 1 month ago by Jonathan Bate

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