Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Why didn't I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
ViaBill Support Waiting Times
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
What happens if I miss a payment?
Payments and Billing
Managing your Orders
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
I have a ViaBill account and my order isn’t going through
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
ViaBill Status Page
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
What happens to my personal information?
Why am I being asked to provide my personal information?
KYC Document Upload Guide
Will my information be secure?
Updating Your Business, Personal, and Banking Information
How do I close my account?
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
Order declined by ViaBill
Updated by Team ViaBill
When you use ViaBill at checkout, your order will be processed and shipped the same as it would using any other payment method.
At the time of checkout, you are charged for the first installment, which is a fraction of your total order amount. You will receive an email confirmation of your payment and your payment schedule.
In the following months, you will be charged the remaining installments – Your installment date will be 30 days after your purchase date and we will email you a reminder. You can pay the installment early through your MyViaBill dashboard.
***New customers who created a ViaBill account prior to June 16th will still be using our monthly billing schedule that captures the installment on the last business day of the month.