Why didn't I get approved?

Team ViaBill Updated by Team ViaBill

These are some of the common reasons* you may not get approved for a purchase to use ViaBill.:

  • Insufficient funds available on your credit or debit card at the time of purchase – make sure you have the funds necessary to cover the first installment at the time of checkout
  • Using a prepaid card – we only accept valid credit and debit cards
  • Order total is too high – when you first sign up, the credit limit is $300. If you are attempting to pay for a purchase that is larger than that, it will not be approved.

*Please note that this list is not exhaustive

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