Managing your Orders

What if I haven’t received confirmation of my purchase from the merchant?

If your order has been successfully processed, you should receive an email confirmation directly from the merchant from whom you made the purchase. If you have not received one, please contact the me…

Team ViaBill
Updated 2 months ago by Team ViaBill

How do I provide feedback about a merchant?

If you are unhappy with the product or service level you have received from a merchant, please report this directly to the merchant. If the merchant is unresponsive and/or is not delivering a product…

Team ViaBill
Updated 2 months ago by Team ViaBill

I have a ViaBill account and my order isn’t going through

Orders are usually declined at checkout because of one of the following reasons Insufficient funds available on your credit/debit card at the time of purchase. The total order amount exceeds your Via…

Team ViaBill
Updated 2 months ago by Team ViaBill

How do I change, cancel, or return my order?

Please contact the merchant where you made your purchase. The merchant will let you know whether a return is possible according to their return policy, as well as how much the refund will be. When th…

Team ViaBill
Updated 2 months ago by Team ViaBill

When will I receive my order?

Any inquiries about your order or shipping status should be directed to the merchant from whom you made your purchase.

Team ViaBill
Updated 2 months ago by Team ViaBill

How can I view my orders and payments?

Login to your MyViaBill Portal. Click on Account to view your orders, payments, and balance.

Team ViaBill
Updated 2 months ago by Team ViaBill

How do I get a refund?

Please contact the merchant where you made your purchase. The merchant will let you know whether a return is possible according to their return policy, as well as how much the refund will be. When th…

Team ViaBill
Updated 2 months ago by Team ViaBill

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