Managing your Orders

Why am I being charged even though I sent back the items?

As Viabill pays for orders in full to the merchant when you complete your order, we need to wait until the merchant has cancelled and refunded the order before we can make changes to your payment pla…

Team ViaBill
Updated 2 weeks ago by Team ViaBill

What happens if my items were out of stock?

If the items are out of stock then the merchant can reject the order. If this happens you will have the initial down payment released to you after 7 days. If the merchant accepted the order, and late…

Team ViaBill
Updated 2 weeks ago by Team ViaBill

What if I haven’t received confirmation of my purchase from the merchant?

If your order has been successfully processed, you should receive an email confirmation directly from the merchant from whom you made the purchase. This will be followed by a confirmation email from…

Team ViaBill
Updated 1 month ago by Team ViaBill

How do I provide feedback about a merchant?

If you are unhappy with the product or service level you have received from a merchant, please report this directly to the merchant. If the merchant is unresponsive and/or is not delivering a product…

Team ViaBill
Updated 8 months ago by Team ViaBill

How do I change, cancel, or return my order?

Please contact the merchant where you made your purchase. The merchant will let you know whether a return is possible according to their return policy, as well as how much the refund will be. When th…

Team ViaBill
Updated 8 months ago by Team ViaBill

When will I receive my order?

Any inquiries about your order or shipping status should be directed to the merchant from whom you made your purchase.

Team ViaBill
Updated 8 months ago by Team ViaBill

How can I view my orders and payments?

Login to your MyViaBill Portal. Click on Account to view your orders, payments, and balance.

Team ViaBill
Updated 8 months ago by Team ViaBill

How do I get a refund?

Please contact the merchant where you made your purchase. The merchant will let you know whether a return is possible according to their return policy, as well as how much the refund will be. When th…

Team ViaBill
Updated 8 months ago by Team ViaBill

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