How do I provide feedback about a merchant?

Team ViaBill Updated by Team ViaBill

If you are unhappy with the product or service level you have received from a merchant, please report this directly to the merchant. If the merchant is unresponsive and/or is not delivering a product or service according to their terms, please contact our support team at

We suggest maintaining a paper trail for all complaints, this will help keep track of the process and can be used as reference.

How did we do?

What if I haven’t received confirmation of my purchase from the merchant?

How do I change, cancel, or return my order?