Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Why didn't I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
Account Updates
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
What happens if I miss a payment?
Payments and Billing
How do I pay off my balance?
When do I make my first payment?
When will I be charged if I miss a payment?
Managing your Orders
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
I have a ViaBill account and my order isn’t going through
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
Merchant Support
General
About ViaBill
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
Managing Orders
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
Account Information
What happens to my personal information?
Why am I being asked to provide my personal information?
Document Upload Guide
Will my information be secure?
Merchant Resources
Integrations
Shopper Support
How do I close my account?
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
Order declined by ViaBill
- All Categories
- Managing your Orders
- How do I provide feedback about a merchant?
How do I provide feedback about a merchant?
Updated
by Team ViaBill
If you are unhappy with the product or service level you have received from a merchant, please report this directly to the merchant. If the merchant is unresponsive and/or is not delivering a product or service according to their terms, please contact our support team at help@viabill.com
We suggest maintaining a paper trail for all complaints, this will help keep track of the process and can be used as reference.
