What happens if my items were out of stock?

Team ViaBill Updated by Team ViaBill

If the items are out of stock then the merchant can reject the order. If this happens you will have the initial down payment released to you after 7 days.

If the merchant accepted the order, and later found out the items are out of stock then they can cancel the order and issue a refund.

When Viabill receives the refund, we will return any funds owed to you within 5-10 business days.

How did we do?

Why am I being charged even though I sent back the items?

What if I haven’t received confirmation of my purchase from the merchant?