Getting to know ViaBill
What is ViaBill?
How does ViaBill work?
Will I be charged a fee?
Will this affect my credit score?
How do I sign up for ViaBill?
How do I get approved?
Why didn't I get approved?
Is ViaBill secure?
Where can I use ViaBill?
How do I provide feedback to ViaBill?
ViaBill Support Waiting Times
How do I change my password?
How do I change my phone number?
How do I update my email address?
How do I update my payment methods?
How do I connect my bank account?
What happens if I miss a payment?
Payments and Billing
Managing your Orders
What if I haven’t received confirmation of my purchase from the merchant?
How do I provide feedback about a merchant?
I have a ViaBill account and my order isn’t going through
How do I change, cancel, or return my order?
When will I receive my order?
How can I view my orders and payments?
How do I get a refund?
How ViaBill works
How much does ViaBill cost?
How do my customers learn about ViaBill?
How do I add ViaBill to my store?
What kinds of businesses does ViaBill work with?
Which countries does ViaBill operate in?
How is ViaBill different than other payment options?
How do I provide feedback about ViaBill’s service?
I just signed up for ViaBill, what's next?
ViaBill Status Page
How do I capture an order?
A customer placed an order, what next?
What if I am out of stock and cannot fulfill an order?
When will I be paid for my orders?
Where can I see my orders and payouts?
What happens if a shopper returns or cancels an order?
What happens to my personal information?
Why am I being asked to provide my personal information?
KYC Document Upload Guide
Will my information be secure?
Updating Your Business, Personal, and Banking Information
How do I close my account?
Why am I being charged even though I sent back the items?
What happens if my items were out of stock?
Order declined by ViaBill
Updated by Team ViaBill
Orders are usually declined at checkout because of one of the following reasons
- Insufficient funds available on your credit/debit card at the time of purchase.
- The total order amount exceeds your ViaBill credit limit.
- Incorrect or incomplete details to pass an identity check.
- The details entered have been flagged up on a fraud security check.
You can pay off your balance with a credit or debit card to free up more credit for a larger purchase.
If you suspect you are being declined due to an error, please reach out to our support team at email@example.com so we can help determine the problem and help you!