Shopper Support

How do I close my account?

For us to be able to delete your account, you must settle your balance first, please follow the instructions below on how to settle the balance manually: 1. Sign in to your My ViaBill account here 2.…

Team ViaBill
Updated 2 months ago by Team ViaBill

Why am I being charged even though I sent back the items?

As Viabill pays for orders in full to the merchant when you complete your order, we need to wait until the merchant has cancelled and refunded the order before we can make changes to your payment pla…

Team ViaBill
Updated 2 months ago by Team ViaBill

What happens if my items were out of stock?

If the items are out of stock then the merchant can reject the order. If this happens you will have the initial down payment released to you after 7 days. If the merchant accepted the order, and late…

Team ViaBill
Updated 2 months ago by Team ViaBill

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